Ask about deletion
For RENO account or data-deletion enquiries, contact contact@urban-division.com from the email address used for your RENO Google sign-in. Tell us that the request concerns RENO, and whether you mean the full account or particular data. Use as little personal information as possible.
Contact about account deletion
The button opens an email draft. It does not send the email, authenticate you, remove any data or acknowledge receipt. Do not send passwords, authentication codes or identity documents.
What account deletion needs to cover
The completed process must address the RENO account identifiers and email, active sessions, private saved content, projects/rooms/categories, shopping and purchase records, and memberships/invitation associations as applicable. Shared projects can involve other people’s content and rights; ownership and the effects on that content must be explained before deletion is confirmed.
The final process must also state any data retained for a specific legal or security reason, the reason for retaining it and its retention period. We are not claiming a fixed automatic deletion deadline or backup-purge period in this development version.
What does not delete an account
- Sign out ends local access; it does not erase the cloud catalog.
- Uninstalling RENO removes the app from the device; it does not request cloud-account deletion.
- Deleting a product from a room removes that placement, not the whole account.
- Removing RENO’s Google access is separate from deletion of the data already saved in RENO.
Identity checks
Deletion must be confirmed by the account holder. Any verification must be proportionate and use a suitable secure route. A message that names someone else’s email is not, by itself, proof of account ownership.
Questions and privacy rights
You can ask about access, correction or erasure without installing the app again. See the Privacy Policy for rights and contact information. This page is provided by Urban Division SRL; it does not delete your Google account.