Email RENO support
Contact contact@urban-division.com. Include the app version, iOS or Android version, a short description of the problem and, if relevant, the product URL. A screenshot can help; remove private information first.
This link opens your email app. It does not send a message automatically or confirm that one has been received. Never include passwords, sign-in codes, payment-card details or identity documents in an ordinary support message.
Saving from a store
Open the product’s Share menu and choose RENO where the source app supports sharing links. Review the retrieved details and choose the general library or a project and rooms. Some stores do not expose every detail; supported fields can be completed manually.
Missing or incorrect price
Check the product and variant on the merchant’s own page. In RENO, open the product and use the price edit control to save the amount and currency. Project totals depend on the prices and saved conversions available.
Shopping and quantities
Choose a room’s products for the shopping list using the cart control. Billing uses those selections and can group them by room or store. Recording a partial purchase does not place an order or change the stock held by a merchant.
Google sign-in and internet access
Use the Google account associated with your RENO projects. Catalog operations need an internet connection. Do not sign out or uninstall the app as a first troubleshooting step when you are unsure which account you used; contact support instead.
Privacy and account requests
Read the Privacy Policy or the account and data deletion page. Signing out is different from deleting an account. Current deletion availability is explained there.
Provider
Urban Division SRLȘos. Pantelimon 12, Bucharest, Romania
contact@urban-division.com